Laptop with coffeecup've been fabulous for us and our Apprentices

Mike Roberts, Learning & Development Manager, Culina Logistics

Just wanted to say on behalf of all apprentices current and past, you have been an absolutely amazing tutor throughout our NVQ's and we will all dearly miss you!

Jayce Clack, HR Administration Team Leader, Culina Logistics

The tutor explained everything very thoroughly with well defined presentations and handouts, all in all a very professional course and would gladly enrol in a similar course to benefit both myself and the company.

John Richardson, Senior Project Manager, The Cordell Group

...bespoke Excel training to our board directors, managers and administrators, all of whom took on valuable new skills and are using Excel with confidence for the first time. Stuart's delivery is patient and perfectly paced; no one was left behind and all of us were challenged.

Charlotte Brook, HR Executive, Morris & Co Ltd

Once Stuart explained how Excel worked it all came clear and we have never looked back, saving lots of time and effort.
I can thoroughly recommend Stuart to help you learn more about Microsoft programs.

Diane Wilson, Director, Brite Start Cleaning Ltd
07814 028851

Advanced Apprenticeship - Operations Delivery Officer

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Who should do this qualification?

An Operational Delivery Professional is anybody who works in the Public Sector and provides a service directly to the public, including face-to-face, contact centre and processing roles:
  • Council Tax
  • Early Years Services
  • Economic Development
  • Education
  • Highways
  • Housing
  • Human Resources
  • Leisure
  • Libraries
  • Parking and Streets
  • Planning
  • Skills and Employability
  • Social Services
  • Waste management
  • Youth Services

Benefits to the Organisation

The Operational Delivery Apprenticeship is a brand-new Standard written by the Public Sector specifically for the Public Sector. Focussing entirely on all aspects of responses to customers' needs, it aims to provide a workforce that consistently delivers excellent standards against demanding and far-reaching targets.
Whether a vacancy exists, or members of the workforce need up-skilling, this Standard has complete flexibility to adapt to all situations.

Benefits to the Learner

Successful completion of the Apprenticeship Programme will equip learners with the skills and abilities that are essential in most professions in the public and private sector. They will gain the knowledge and skills to complete a wide range of tasks and know how to work effectively with others to achieve set goals. In addition they will have the opportunity to develop values and behaviours essential for delivering excellent customer service.
Download the Operations Delivery Officer Advanced Apprenticeship factsheet

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