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...you've been fabulous for us and our Apprentices

Mike Roberts, Learning & Development Manager, Culina Logistics

Just wanted to say on behalf of all apprentices current and past, you have been an absolutely amazing tutor throughout our NVQ's and we will all dearly miss you!

Jayce Clack, HR Administration Team Leader, Culina Logistics

The tutor explained everything very thoroughly with well defined presentations and handouts, all in all a very professional course and would gladly enrol in a similar course to benefit both myself and the company.

John Richardson, Senior Project Manager, The Cordell Group

...bespoke Excel training to our board directors, managers and administrators, all of whom took on valuable new skills and are using Excel with confidence for the first time. Stuart's delivery is patient and perfectly paced; no one was left behind and all of us were challenged.

Charlotte Brook, HR Executive, Morris & Co Ltd

Once Stuart explained how Excel worked it all came clear and we have never looked back, saving lots of time and effort.
I can thoroughly recommend Stuart to help you learn more about Microsoft programs.

Diane Wilson, Director, Brite Start Cleaning Ltd
07814 028851
Rushmore

Apprenticeships in Customer Service

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Who should do this qualification?

The need for high levels of customer service skills is evident across all sectors. In particular the Retail, Financial Services, Contact Centre, Hospitality, Sport and Recreation, Health and Social Care, Telecommunications and Travel and Tourism sectors have the particularly high levels of customer service apprentices. Furthermore, many other sectors, such as Local Government, Motor Vehicle, Power & Energy, Housing and Manufacturing also benefit from Customer Service Apprenticeships.

There are many job roles that apply to customer service intermediate apprentices. These will include job roles which are dedicated to customer service such as: At the advanced apprenticeship level, dedicated customer service job roles will include:

Benefits to the Business

Customer-facing staff play a key role in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff.
Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace.

Benefits to the Learner

An intermediate apprentice would learn how to apply customer service knowledge and skills to the workplace including: An advanced apprentice would learn how to apply customer service knowledge and skills to the workplace including:
Download the Customer Service Practitioner Intermediate Apprenticeship factsheet Download the Customer Service Advanced Apprenticeship factsheet


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